1. My sensor won’t connect


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by | Feb 20, 2019 | It's Not Working

You can tell if you are connected to a sensor on the My Valuables page. When your sensor is connected, it will display a small Bluetooth icon in the upper right-hand corner. When the sensor is disconnected, the icon will disappear.     To troubleshoot the...

1. How long will my battery last?


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by | Feb 20, 2019 | Tips Tricks and More

1. How long will my battery last? Sensors use a common CR2032 lithium coin-type cell.   The battery will last for approximately 4 to 8 months under typical conditions, but there are certain conditions that will affect battery life. When Impact Detection is...

2. My valuables name and profile data keep disappearing


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by | Feb 19, 2019 | It's Not Working

If your valuable’s name & profile data keep disappearing, the likely cause is one of two things:   You do not have internet access which is causing problems syncing the data. You accidentally completely closed the App before the data could be saved....

2. How do I replace my battery?


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by | Feb 19, 2019 | Tips Tricks and More

The battery level of your sensor can be checked on the My Valuables page using the battery gauge located in the upper right-hand corner for the sensor summary. Notifications will also be sent once your battery level has dropped into the critical range.   The...

3. Humidity and Temperature icons have disappeared


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by | Feb 18, 2019 | It's Not Working

Is your sensor’s name displaying but not the humidity & temperature icons in the My Valuables list?     If so, this means your sensor has been unlinked.  A sensor can currently only be linked to a single user’s account. Refer to “Using...