4. Why is my sensor’s data missing?
Sensor data in the Safe & Sound Smart Sensor App may be missing for the following reasons:
- The device is currently not connected to the sensor. Once you enter back into Bluetooth range of the sensor, the data will upload to your device.
- If you do not have an internet connection, data cannot be loaded from the server to your device.
- The battery has died. If so, refer to the “How do I replace my battery” section for more information.