1. How long will my battery last?

Sensors use a common CR2032 lithium coin-type cell.   The battery will last for approximately 4 to 8 months under typical conditions, but there are certain conditions that will affect battery life. When Impact Detection is enabled, the battery life will decrease...

2. How do I replace my battery?

The battery level of your sensor can be checked on the My Valuables page using the battery gauge located in the upper right-hand corner for the sensor summary. Notifications will also be sent once your battery level has dropped into the critical range.   The...

3. How can I add a second sensor?

To add additional sensors, simply press the + button in the upper right-hand corner from the My Valuables screen and follow the same process as linking your first sensor.   For more detailed instructions refer to Getting Started, Section 2, Linking your first...

4. How do I change temperature units?

1) From the My Valuables screen, tap icon in the upper left-hand corner to open the User menu.   2) Toggle the "Units" setting to the desired value.  

5. Remotely monitoring my valuables

You can remotely monitor your valuables 24/7, regardless of where you are, by using a second device.   Connect a compatible tablet or spare phone to the internet, using either Wi-Fi or Cellular. Turn Bluetooth ON (for Android devices also make sure Location...

6. Using the Safe and Sound app with multiple phones

To use a sensor with multiple phones or tablets, simply login to your same Safe & Sound Smart Sensor account with a compatible device. You do not need to re-link your sensor. The sensor will automatically connect to any of your devices when in Bluetooth range and...

7. How Accurate is my sensor?

Sensors are accurate to:   Humidity: ±4%RH Temperature: ±0.5°C Impact: 56 mg Dust and particles that accumulate on the sensor can also affect the accuracy so do take care in keeping the sensor in a relatively dust-free environment.

8. How do I delete my sensor?

CAREFUL!! YOU WILL LOOSE ALL OF YOUR SENSOR'S DATA   Go to your sensor's Settings screen by selecting the sensor from the My Valuables screen and then select the Settings icon in the upper right-hand corner of the sensor's Summary screen. Scroll down and select...

9. Why sensors do not show up in my phone’s Bluetooth settings?

Sensors use a variation of Bluetooth called Bluetooth Low Energy (BLE or Bluetooth Smart). This type of wireless connection does not use the traditional Bluetooth pairing your phone would use. Instead, by using Bluetooth Low Energy,  the Safe & Sound App directly...

10. Using the Boveda One-Step Calibration Kit

This is one of the most important parts of caring and preserving your cigars. Ensuring that your cigars are at the appropriate RH level is of utmost importance.   Boveda’s two-way humidity control technology—as used in the One-Step Calibration Kit—is based on...