You can tell if you are connected to a sensor on the My Valuables page. When your sensor is connected, it will display a small Bluetooth icon in the upper right-hand corner. When the sensor is disconnected, the icon will disappear.     To troubleshoot the...

If your valuable's name & profile data keep disappearing, the likely cause is one of two things:   You do not have internet access which is causing problems syncing the data. You accidentally completely closed the App before the data could be saved. Wait...

Is your sensor's name displaying but not the humidity & temperature icons in the My Valuables list?     If so, this means your sensor has been unlinked.  A sensor can currently only be linked to a single user's account. Refer to "Using the Safe &...

Sensor data in the Safe & Sound Smart Sensor App may be missing for the following reasons:   The device is currently not connected to the sensor. Once you enter back into Bluetooth range of the sensor, the data will upload to your device. If you do not have...

If you are trying to link a new sensor to your account and it keeps failing, it is typically caused by one of the following reasons:   A poor or dropped internet connection. Your device must be connected to the internet throughout the linking process. Afterward,...

If for some reason you ran into an error during calibration, it is likely because of instability in humidity and/or temperature. Make sure of the following:   Your calibration kit is properly sealed for all 24 hrs. Your Boveda pack is not hard and dried out. Your...

Contacting Support for the Safe & Sound Smart Sensor:   The quickest way to contact support for the Safe & Sound Smart Sensor is through the App. Simply go to the My Valuables screen, then to the User menu and select App Support. You can now type in your...